Our Reviews
Daniel B|2024 Chevrolet Silverado 2500 HD
Confirmed Service Customer
1/27/2025
I always have great service at Heartland Chevy!
1/29/2025
Daniel, thank you; we appreciate your feedback! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
LEES SUMMIT, MO
William M|2018 Chevrolet Equinox
Confirmed Service Customer
1/27/2025
Good advice in keeping my vehicle running and safe.
1/29/2025
William, we really appreciate your positive review! Please don't hesitate to reach out to us if there's anything more we can do!
KANSAS CITY, MO
Chris P|2021 Chevrolet 1500 Silverado
Confirmed Service Customer
1/27/2025
John and his helper I forget his name were awesome. Keep in contact and made it smooth
1/29/2025
Chris, we are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit!
KEARNEY, MO
Jeff M|2022 Chevrolet Express
Confirmed Service Customer
2/1/2025
My recent experience was fine this time, my previous visit in October not so much. I dropped my vehicle off early morning for oil change, tire rotation, and diagnosis of an on going error with Stabilitrack. By the end of the day I was told the oil change and tire rotation was complete but they still needed to do the diagnosis and that would be done first thing the next morning. The next day I never heard from anyone and I couldn't get a hold of anyone until around 1:00 in the afternoon after leaving messages and texting the service line with no response someone finally answered the phone. When I asked about my van, that I needed to pick it up that afternoon they informed me that none of the services had been completed, even though I was told the day before the oil change and rotation was complete. They knocked out those jobs that afternoon and I was given a diagnosis of a bad connector on the EBCM board causing the stabilitrack faults and was going to cost $686. Was also informed this would not be covered under warranty even though the problem has been happening since a few months after I got the van new. So I put off doing the work but a couple weeks ago I had related fault codes pop up about can bus faults and my van wouldn't run over 44 MPH, it was a cold night and the next day it was all OK again so I suspected the same connector issue so I had the parts ordered and work done this week. As I read the repair notes I'm seeing that 4 wires were replaced that were causing "terminal tension". To me that sounds like a manufacturing problem from the factory and I think it should definitely be covered under warranty. Instead, I was charged almost $700 for that repair. A sad Chevy owner, Jeff Mathews
2/3/2025
Jeff, we appreciate your honest review. We set a high standard for ourselves, so we are disappointed to hear that your experience with us was not a positive one. We would like the opportunity to address your concerns. Please reach out to us directly at (816) 781-3500 when you have a chance. Thank you, and we look forward to hearing from you.
LIBERTY, MO
Crystal T|2019 GMC Yukon XL
Confirmed Service Customer
1/23/2025
Prompt and courteous.
1/24/2025
Crystal, thanks! We always want to hear back from our clients and we're glad you had such a positive experience with us! Feel free to reach out to us if you need anything. Have a wonderful day.
INDEPENDENCE, MO
Melissa K|2025 Chevrolet Traverse
Confirmed Sales Customer
2/3/2025
Jeff Goepferich was great to work with! He was knowledgeable, quick, and got me the car I wanted.
JEFFREY GOEPFERICH
2/4/2025
Melissa, we're happy you found our staff to be so supportive during your experience here at Heartland Chevrolet. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
KANSAS CITY, MO
William S|2025 Chevrolet Trax
Confirmed Sales Customer
2/3/2025
John was very patient and understanding with us and did not pressure us. We will always deal with John in the future . We give him 5 stars
JOHN BROWN
2/5/2025
William, thanks for highlighting some of our staff who helped make this such a great experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
CAMERON, MO
Dave S|2023 Chevrolet Silverado 1500
Confirmed Service Customer
2/12/2025
Quick and friendly.
2/12/2025
Dave, we're glad everything was completed quickly and to your satisfaction! Please don't hesitate to reach out if there's anything additional we can do for you.
KEARNEY, MO
Glen D|2025 Chevrolet Equinox EV
Confirmed Sales Customer
2/25/2025
Nice clean and friendly dealership and very helpful with car selection.
BRENT DEAL
2/26/2025
Glen, thank you so much for the positive review! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
KANSAS CITY, MO
Lorrie C|2025 Chevrolet Trailblazer
Confirmed Service Customer
2/26/2025
Arrived, checked in, and checked out all in under 60 minutes. No unexpected issues this time around. My vehicle picked up screw in the front right tire in your facility 1st time in there for an oil change and i had to replace the tire. Of course, Heartland denied responsibility but when the screw is clearly brand new and shiny with no road wear on it at all, then I drive 2 miles away after leaving to look at it again and it's all dirty and showing road wear, that tells me it was in your garage. Thankful this trip was better.
2/27/2025
Lorrie, we are very happy we could provide you with a positive experience! We are always more than happy to assist you if anything else comes up. Take care!
GLADSTONE, MO
Christopher H|2025 Chevrolet Trailblazer
Confirmed Service Customer
2/27/2025
Was in and out quickly for my complimentary first service on my new Trailblazer
2/28/2025
Christopher, we are very happy we could provide you with a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
KANSAS CITY, MO
Darren B|2017 Chevrolet 1500 Silverado
Confirmed Service Customer
2/14/2025
Very easy
2/16/2025
Darren, we really appreciate your feedback! We hope you have a great day!
LIBERTY, MO
Thomas W|2024 Chevrolet Colorado
Confirmed Service Customer
2/15/2025
Your service people were very prompt, professional and thorough. Repairs were made fast and correctly.
2/17/2025
Thomas, we are very happy we could provide you with a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
KANSAS CITY, MO
Kent P|2019 Chevrolet Equinox
Confirmed Service Customer
2/18/2025
Great service, diagnosed my car's issue and got it fixed quickly.
2/19/2025
Kent, we appreciate your positive review about your recent experience with us! Thank you for choosing Heartland Chevrolet and we hope to see you again.
LIBERTY, MO
Rex S|2025 Chevrolet Trailblazer
Confirmed Sales Customer
2/27/2025
The salesman Melvin was very professional easy to talk to and made everything go smoothly I give him five stars
MELVIN LAWSON
2/26/2025
Rex, thanks for highlighting our staff who helped make this such a great experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
LIBERTY, MO
Jeremy A|2025 Chevrolet Silverado 2500 HD
Confirmed Sales Customer
2/28/2025
We like to keep our business as local as possible. Jeff is our guy and will be my only guy to buy new cars from.
JEFFREY GOEPFERICH
3/2/2025
Jeremy, thanks for highlighting some of our staff who helped make this such a great experience! We are always more than happy to assist you if anything else comes up. Take care!
GLADSTONE, MO
Tod W|2015 Chevrolet Trax
Confirmed Service Customer
3/3/2025
Unfortunately I'm very disappointed in yesterday's exchange. I dropped my car off for my 1pm appointment. It sat in the drop off garage for over an hour before being taken into the service garage. About 20 minutes after that I was approached whether I just wanted to leave it there over the weekend. I did not because you no longer provide courtesy cars, so I waited an additional hour and a half to have my vehicle looked at. after inspection I was quoted over $6000 in new repairs for oil and coolant leaks. I just had my car in for servicing in December for the same issues. They changed my water pump and Thermostat. Now three months later I have more issues and they are all supposedly not connected to the first Issues. I've been taking my car religiously to Heartland since I bought it for servicing and my expectations are that you're actually providing the 28 point inspections when doing my oil changes and should find these issues when their minor before becoming larger issues however I don't believe that is actually what's been happening. The same issues appeared when my brakes supposedly needed to be changed and new rotors although I had just been in for an oil change and they were supposedly good. on top of that and then I was hit with $150 charge for looking at my car. I've had another mechanic look at the vehicle and they find it hard to believe that these issues aren't connected to the first issues, possibly the work not being done correctly in the first place, which then compounded the Issues to where I'm at now. On top of it all, I don't understand why I was quoted for two separate repairs when both repairs would be done at the same time. That would cut down on cost.
3/4/2025
Tod, we appreciate your honest review. We set a high standard for ourselves, so we are disappointed to hear that your experience with us was not a positive one. We would like the opportunity to address your concerns. Please reach out to us directly at (816) 781-3500 when you have a chance. Thank you, and we look forward to hearing from you.
KANSAS CITY, MO
Robert C|2023 Chevrolet Traverse
Confirmed Service Customer
3/5/2025
Friendly and helpful.
3/6/2025
Robert, thank you so much for your positive comments about Heartland Chevrolet! We hope you have a great day!
LIBERTY, MO
Rodney P|2025 Chevrolet Trax
Confirmed Sales Customer
3/6/2025
Jeff worked with us to find a car that met our requirements within the price range we were looking for.
JEFFREY GOEPFERICH
3/7/2025
Our entire team works hard to work with your budget and get you the best deal. We're always here with the same great service whenever you need service or another vehicle!
BLUE SPRINGS, MO
Robert L|2023 Chevrolet Traverse
Confirmed Service Customer
3/6/2025
Great timely service.
3/7/2025
Robert, we really appreciate your feedback! If you have any further questions, please give us a call. We're always happy to help!
KANSAS CITY, MO
Milton T|2020 Chevrolet Colorado
Confirmed Service Customer
3/9/2025
Did a great job very pleasant people
3/10/2025
Milton, thank you for your kind review, we are happy to pass along your comments to the team here at Heartland Chevrolet - Service!
KANSAS CITY, MO
Timothy J|2023 Chevrolet Traverse
Confirmed Service Customer
3/16/2025
Eric was very pleasant writing up out service ticket. I was impressed with this young man.
3/17/2025
Timothy, thank you for sharing your positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
KANSAS CITY, MO
Tom C|2023 Chevrolet Silverado 1500
Confirmed Service Customer
3/17/2025
Friendly and usual good service as expected.
3/18/2025
Tom, thank you for sharing your positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
KANSAS CITY, MO
Tasha P|2015 Chevrolet 1500 Silverado
Confirmed Service Customer
3/19/2025
Very satisfied with the work the service crew always provides
3/20/2025
Tasha, we are very happy to have provided you with such a positive experience! If you have any further questions, please give us a call. We're always happy to help!
KANSAS CITY, MO
Kay C|2025 Chevrolet Blazer
Confirmed Sales Customer
3/21/2025
We were greeted right away. Our salesman, Melvin Lawson, was wonderful. No pressure but answered all our questions. I had one car that I have noticed on their website. He had it washed - just in case. There wasn't a bunch of back and forth. It was a really good experience. Jeff, their finance person, was the very same. He explained all the options of the different additional items that were available for purchase but no pressure to purchase. We did purchase two of them that were important to us.
MELVIN LAWSON
3/22/2025
Kay, we appreciate you taking the time to leave us this feedback. If you have any further questions, please give us a call. We're always happy to help!
KANSAS CITY, MO
Ashley S|2025 Chevrolet Tahoe
Confirmed Sales Customer
3/24/2025
We had the best car buying experience. The team was very knowledgeable and provided a pressure free environment allowing us to make the best decision for our family! We will continue to support Heartland Chevrolet with our car services and future car buying needs!
MELVIN LAWSON
3/25/2025
Ashley, we are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
KANSAS CITY, MO
Garrick R|2024 Chevrolet Corvette
Confirmed Service Customer
2/27/2025
Always a fantastic experience!
2/28/2025
Garrick, we are very happy we could provide you with a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
LIBERTY, MO
Jeffrey R|2025 Chevrolet Trax
Confirmed Sales Customer
3/4/2025
The whole experience was very low key/no pressure, all my questions were answered by Tyler and Jeff, I had time to drive the vehicle and get a feel for it, I did not have to stand around for a long time like with previous dealers, Heartland was a Great choice by the Kamradt family.
TYLER FAVILLE
3/5/2025
Jeffrey, we are very happy we could provide you with a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
LIBERTY, MO
Amelia M|2023 Chevrolet Trailblazer
Confirmed Service Customer
3/5/2025
It was quick, thorough and efficient. I’m glad I purchased a maintenance package with my new car purchase
3/6/2025
Amelia, we're glad everything was completed quickly and to your satisfaction! We are always more than happy to assist you if anything else comes up. Take care!
LIBERTY, MO
Nicholas S|2022 Chevrolet 1500 Silverado
Confirmed Service Customer
3/12/2025
Great Service as usual!
3/13/2025
Nicholas, thank you for sharing your positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!
KANSAS CITY, MO
Amanda M|2015 Chevrolet Malibu
Confirmed Service Customer
3/19/2025
Eric was a great service advisor.
3/20/2025
Your satisfaction is important to us, so we want to sincerely thank you for choosing Heartland Chevrolet and we hope to see you again soon!
LIBERTY, MO
Jeffrey W|2020 Chevrolet Corvette
Confirmed Service Customer
3/22/2025
Oil change was done quickly but thoroughly. I especially like the multi-point inspection videos. It's great to know they really look closely at the car and point out what he's looking at with comments.
3/24/2025
Jeffrey, we are very happy we could provide you with a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
INDEPENDENCE, MO
John D|2025 Chevrolet Trax
Confirmed Sales Customer
3/27/2025
It was a good experience because everyone was very nice and I appreciate it. They all did a very good job. Thank you.
TYLER FAVILLE
3/28/2025
John, we are very happy to have provided you with such a positive experience! Feel free to reach out to us if you need anything. Have a wonderful day.
GLADSTONE, MO
Sharron K|2024 Chevrolet Trax
Confirmed Service Customer
4/2/2025
Excellent service all around. Pleasure to do business with.
4/5/2025
Sharron, we are very happy to have provided you with such a positive experience! If you have any further questions, please don't hesitate to reach out!
KANSAS CITY, MO
Jim M|2016 Chevrolet 1500 Silverado
Confirmed Service Customer
4/2/2025
They treat you like family. Wouldn't go anywhere else. They are very honest and don't try to sell you things that you don't need.
4/5/2025
Our staff is committed to providing each of our clients with the best automotive experience! We look forward to your next visit! Take care!
PARKVILLE, MO
Russell J|2025 Chevrolet Traverse
Confirmed Sales Customer
4/10/2025
The easiest car buying experience.
BRENT DEAL
4/11/2025
We are very happy to have provided you with such a positive experience! Please don't hesitate to reach out if there's anything additional we can do for you.
DEERFIELD, MO
Michael H|2020 Chevrolet Equinox
Confirmed Service Customer
4/14/2025
Your print out of the charges makes no sense to what we were quoted when we dropped the car off. We're old and sometimes don't understand but believe you made a mistake. Coming up this afternoon to get some questions answered and get an explaination. Thank you, Sandy Haley
4/15/2025
Thank you for your feedback. We strive to provide our customers with an efficient and professional service experience, so we are disappointed to hear that yours was not up to par. Please contact us at (816) 781-3500 to discuss your concerns, as your satisfaction is of utmost importance to us.
LIBERTY, MO
Vito L|2016 GMC Yukon
Confirmed Service Customer
4/16/2025
Jake in service was awesome, great communication and great service!
4/17/2025
Thanks! We always want to hear back from our clients and we're glad you had such a positive experience with us! If you have any further questions, please give us a call. We're always happy to help!
KANSAS CITY, MO
Terry L|2020 Chevrolet Blazer
Confirmed Service Customer
4/21/2025
No appointment. and they took me right in and took care of my service plus ordered a new tire for me, I didn’t wait but it was ready in the afternoon as they said it would.
4/22/2025
Thank you; we appreciate your feedback! Please don't hesitate to reach out if there's anything additional we can do for you.
KEARNEY, MO
Todd C|2025 Chevrolet Trailblazer
Confirmed Sales Customer
4/24/2025
exultant service and freindly pepole and every inforly
BRENT DEAL
4/25/2025
Todd, we really appreciate your positive review! Feel free to reach out to us if you need anything. Have a wonderful day.
PLEASANT VALLEY, MO
Kelly F|2025 Chevrolet Equinox
Confirmed Sales Customer
4/29/2025
The salesperson is definitely a people person and we really enjoyed purchasing a new vehicle from Heartland Chevrolet.
JOHN BROWN
4/30/2025
Kelly, thank you for your kind review; we are happy to pass along your comments to the team here at Heartland Chevrolet! We sincerely value your business and look forward to your next visit!
MANHATTAN, KS
Chuda S|2025 Chevrolet Equinox EV
Confirmed Sales Customer
5/1/2025
Jesus Garcia was our sales rep; he was great and not your typical pushy car salesman. He was patient and kind throughout the process. He even followed up with me the next day to ensure I had no issues with my new EV. Additionally, he helped me with recommendations for an adapter so I could use the Tesla supercharging station. It was overall an excellent experience, and I would recommend my friends and family to Heartland Chevy dealership for sure.
JESUS GARCIA
5/2/2025
Chuda, we're happy to hear you had such a positive experience with Jesus! Thanks for the recommendation, and have an amazing day!
KANSAS CITY, MO
Scott J|2025 Chevrolet 1500 Silverado
Confirmed Sales Customer
3/26/2025
Second truck I’ve bought there. Everything was good. No complaints. Brent was good to work with
BRENT DEAL
3/27/2025
Scott, thanks for highlighting our staff who helped make this such a great experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
PRINCETON, MO
Lucas L|2025 Chevrolet Silverado 2500 HD
Confirmed Sales Customer
4/1/2025
They mostly met my need overall
MELVIN LAWSON
4/2/2025
Lucas, thank you for sharing your positive experience! Please don't hesitate to reach out to us if there's anything more we can do!
CRETE, NE
Nathan R|2025 Chevrolet Trax
Confirmed Sales Customer
4/11/2025
Tyler did a great job in selling me a SUV.
TYLER FAVILLE
4/13/2025
Nathan, thank you for your kind review, we are happy to pass along your comments to Tyler here at Heartland Chevrolet! If you have any further questions, please don't hesitate to reach out!
LIBERTY, MO
Jason W|2016 GMC 1500 Sierra
Confirmed Service Customer
4/16/2025
Amazing commutation Jeff is excellent no bsing
4/16/2025
Jason, thanks for highlighting some of our staff who helped make this such a great experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
KANSAS CITY, MO
Lonnie M|2025 Chevrolet Trax
Confirmed Sales Customer
4/23/2025
Dalton was amazing he helped the process move so smoothly. No pressures for anything which in this day and time and economy is a blessing because you know your already spending a lot of money so not having to feel bad or embarrassed about having a budget made the whole experience actually exciting instead of stressful.
DALTON BOYD
4/24/2025
Lonnie, we want all our clients to have a comfortable and stress-free experience with us! If you ever need anything else from us, please feel free to give us a call or stop by. Have a fantastic day!
LAMONI, IA
Darren W|2023 Chevrolet Silverado 1500
Confirmed Service Customer
4/29/2025
Great experience. Explained all Sevices On Time
4/30/2025
Darren, we are very happy to have provided you with such a positive experience! We are always more than happy to assist you if anything else comes up. Take care!
KANSAS CITY, MO
Mark E|2025 Chevrolet Trax
Confirmed Sales Customer
4/29/2025
No feeling rushed into a decision
BRENT DEAL
4/30/2025
Your satisfaction is important to us, so we want to sincerely thank you for choosing Heartland Chevrolet and we hope to see you again soon!
KEARNEY, MO
Michele N|2011 Chevrolet Equinox
Confirmed Service Customer
5/7/2025
It was
5/8/2025
Michele, thank you so much for your high star rating! We appreciate you taking the time to leave us this review. We hope that you have a great day!
KANSAS CITY, MO
David R|2016 GMC Acadia
Confirmed Service Customer
5/7/2025
I visited Heartland Chevrolet to get my oil changed and I asked the Service Advisor to take a look at my left headlight. I had replaced the bulb with a new one, yet is was not working. When my vehicle was done, I was given a bill for $100 (the oil change was on a plan) and told that the bulb simply was not plugged all the way in. I was charged $100 for a Technician to reach up through my left-front fender and push the wiring harness all the way onto the bulb. $100! I understand the “book rate,” but unless the bulb was changed according to GM instructions (the front bumper/facia was not even closed to being removed), a charge of $100 is excessive. If more than 15 minutes was spent completing the task (which was not approved!), the Technician took a break in the middle of it.
5/8/2025
David, we regret to hear that you had this experience with us. Our manager would really like to speak with you more regarding this matter. Please reach out to us at (816) 781-3500. We look forward to hearing from you.
KANSAS CITY, MO
David D|2014 Chevrolet SS
Confirmed Service Customer
5/9/2025
It's always the same. Very pleasant. The people are friendly and well informed on service due. The techs are well trained and helpful. My son also has bought from, and we will stay with Heartland because we like the dealership and the owner, Chris, is very respectable and easy to talk with. signed, David L. Duthoo
5/11/2025
David, thank you for choosing Heartland Chevrolet - Service as your first choice for all your automotive needs! Please don't hesitate to reach out if there's anything additional we can do for you.
LIBERTY, MO
Sharron K|2024 Chevrolet Trax
Confirmed Service Customer
5/15/2025
Everyone is so friendly
5/16/2025
Sharron, we are very happy to have provided you with such a positive experience! If you have any further questions, please give us a call. We're always happy to help!
KANSAS CITY, MO
Antony M|2017 Chevrolet 1500 Silverado
Confirmed Service Customer
5/17/2025
Jeff and the service advisors kept us updated every step of the way on how things were going. It was a confusing situation we were in and they were very helpful
5/19/2025
Antony, thanks for highlighting some of our staff who helped make this such a great experience! We are always more than happy to assist you if anything else comes up. Take care!
LIBERTY, MO
Carol A|2019 Chevrolet Equinox
Confirmed Service Customer
5/18/2025
Heartland Chevrolet went above and beyond. Customer service was excellent. Preston assisted me. He was knowledgeable, professional, and polite.
5/19/2025
Carol, thank you for your kind review; we are happy to pass along your comments to the team here at Heartland Chevrolet! We sincerely value your business and look forward to your next visit!
LIBERTY, MO
Martin W|2014 Chevrolet 1500 Silverado
Confirmed Service Customer
5/23/2025
Good communication with Tony and vehicle was done 6 working days.
5/25/2025
Martin, we are glad we could help! We look forward to your next visit! Take care!
PLATTE CITY, MO
Jason B|2025 Chevrolet Blazer EV
Confirmed Sales Customer
6/3/2025
Best experience of buying a car I’m my 30 plus years of buying vehicles
JESUS GARCIA
6/4/2025
Jason, your wonderful feedback and rating mean a lot to us. We hope you have a great day!
INDEPENDENCE, MO
Gary S|2025 Chevrolet Silverado 1500
Confirmed Sales Customer
6/8/2025
Tyler Danville was a great guy. Pleasant and easy to work with
TYLER FAVILLE
6/10/2025
Gary, your satisfaction is important to us, so we want to sincerely thank you for choosing Heartland Chevrolet and we hope to see you again soon!
HOLT, MO
Joseph T|2024 Chevrolet Silverado 1500
Confirmed Service Customer
6/17/2025
Scheduling the appointment via the website was easy. The process itself was efficient. I was in and out for an oil change and tire rotation within 45 minutes.
6/18/2025
Joseph, we appreciate your positive review about your recent experience with us! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
LEAVENWORTH, KS
Kathryn C|2021 Chevrolet Colorado
Confirmed Service Customer
5/1/2025
My oil change and tire rotation was completed timely. My requests were met. The service tech was helpful.
5/2/2025
Kathryn, your satisfaction is important to us, so we want to sincerely thank you for choosing Heartland Chevrolet and we hope to see you again soon!
KANSAS CITY, MO
Paul T|2017 GMC Canyon
Confirmed Service Customer
5/15/2025
The requested service items appear to be completed properly. I am getting tired of the constant upselling that occurs every time I come in for service. I don't mind the dealership pointing out needed items, but they keep recommending unneeded items.
5/16/2025
Paul, we really appreciate your feedback! Please don't hesitate to reach out to us if there's anything more we can do! Your recommendation means so much to us and we're so happy to have earned it. Thank you again for taking the time to let the world know about your positive experience. Have a great day!
LIBERTY, MO
Deborah/frank M|2023 Chevrolet Trailblazer
Confirmed Service Customer
5/22/2025
I have been very pleased with Heartland's service department. They are so good to get me in and out in a timely manner. Yesterday I was scheduled at 7:30 for an oil change and tire rotation. Eric said that it was time for the maintenance on the fuel injection system which is no longer covered under the power train warranty. I asked how much longer it would take as the plan was to go to work after the service was finished. He said about 30 minutes. I left there at 10:20. I was told that there was a reason it was taking so long and I know that Eric had no control over it. Had I known it could take as long as it did, I would have rescheduled or made other arrangements. I would suggest that the customer be told the longest amount of time it could take rather than the shortest amount of time. It was very frustrating.
5/23/2025
Thank you for your feedback. We absolutely strive to provide our customers with an efficient and professional service experience, so we are disappointed to hear that yours was not up to par. Please contact us at (816) 781-3500 to discuss your concerns, as your satisfaction is of utmost importance to us.
KANSAS CITY, MO
Steven Z|2023 GMC Sierra 1500
Confirmed Service Customer
6/2/2025
Quick and easy.
6/3/2025
Steven, It is great to hear everything was done quickly and to your satisfaction! We hope to see you soon!
LIBERTY, MO
Jeffrey C|2015 Chevrolet Impala Limited
Confirmed Service Customer
6/4/2025
Great service
6/5/2025
Jeffrey, we're happy to hear you had such a positive experience with our team! If you have any further questions, please give us a call. We're always happy to help!
BELTON, MO
Gregory M|2019 Chevrolet Traverse
Confirmed Service Customer
6/18/2025
Jeff took great care of us, explained everything in detail, set the expectations on the time period. Needed for repairs and completed it on time and everything has been great!
6/18/2025
Our staff is committed to providing each of our clients with the best automotive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
GRAIN VALLEY, MO
Jerry L|2025 Chevrolet Silverado 1500
Confirmed Sales Customer
6/20/2025
No problems. I loved that there was no high pressure.
MELVIN LAWSON
6/23/2025
Jerry, thanks! We always want to hear back from our clients and we're glad you had such a positive experience with us! We sincerely value your business and look forward to your next visit!
INDEPENDENCE, MO
Ben D|2025 Chevrolet Trax
Confirmed Service Customer
6/23/2025
Very nice people and it didn't take to long for the service.
6/24/2025
Ben, we appreciate you taking the time to leave us this feedback. Feel free to reach out to us if you need anything. Have a wonderful day.
LIBERTY, MO
Rita M|2020 Chevrolet Trax
Confirmed Service Customer
6/24/2025
They were very kind and informative about my car maintenance, thank you
6/25/2025
Rita, thank you for your kind review; we are happy to pass along your comments to the team here at Heartland Chevrolet! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
PLEASANT VALLEY, MO
Neftali A|2020 Chevrolet Traverse
Confirmed Service Customer
6/25/2025
Great service, updates and work performed on my vehicle.
6/26/2025
Neftali, we are very happy to have provided you with such a positive experience! If you have any further questions, please don't hesitate to reach out!
KANSAS CITY, MO
William M|2018 Chevrolet Equinox
Confirmed Service Customer
7/1/2025
I like the fact you keep track of all my maintenance procedures and can tell me when it's time to have major maintenance scheduled, other than "Hey you need an oil change". Certain maintenance is required for long-term use of the vehicle as well as safety issues.
7/3/2025
Your wonderful feedback and rating mean a lot to us. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
KANSAS CITY, MO
Gene B|2020 Chevrolet 1500 Silverado
Confirmed Service Customer
7/3/2025
Took long time to checkout it appeared you all were a bit short handed.was back today thinking of trading but was a bit disappointed your offer to buy our truck was less than other two places we checked
7/6/2025
Gene, we appreciate you taking the time to leave us this feedback. If you'd be willing to provide more feedback, please reach out to us at (816) 781-3500 so we can assist you further.
GRAIN VALLEY, MO
Danny A|2022 Chevrolet 1500 Silverado LTD
Confirmed Service Customer
7/8/2025
Everything went well, I was told what services was required. Everyone was super helpful.
7/9/2025
Danny, we're so happy we were able to help you out! Thank you again for choosing Heartland Chevrolet and we hope to see you again.
LIBERTY, MO
Angela R|2022 Chevrolet Traverse
Confirmed Service Customer
7/9/2025
Great
7/10/2025
Angela, we appreciate you taking the time to leave us this feedback. We are always more than happy to assist you if anything else comes up. Take care!
KANSAS CITY, MO
Garrick R|2024 Chevrolet Corvette
Confirmed Service Customer
7/9/2025
Always a great experience !
7/10/2025
Garrick, thank you for choosing Heartland Chevrolet as your first choice for all your automotive needs! We can't wait to see you again, have a great day.
LIBERTY, MO
Charles R|2025 Chevrolet Colorado
Confirmed Sales Customer
7/9/2025
Great first time customer experience! Will go back!
PHILLIP GOEPFERICH
7/11/2025
Charles, we are very happy to have provided you with such a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!
LEXINGTON, MO
David L|2025 Chevrolet Colorado
Confirmed Service Customer
7/10/2025
Everyone was nice and professional, but I was not satisfied with the service.
7/13/2025
David, thank you for taking the time to leave us feedback about your experience with us. We would like to have a better understanding about your experience. Please reach out to us at (816) 781-3500 at your earliest convenience and we will do our best to resolve this with you.
KANSAS CITY, MO
Margie S|1999 Chevrolet Silverado 1500
Confirmed Service Customer
7/10/2025
FOR ONCE EVERYTHING WAS DONE CORRECTLY AND IN A TIMELY MANNER. STILL WAITING FOR THE SOLUTION ON MY 2010 TAHOE THAT OCCURRED IN NOVEMBER 2024!
7/13/2025
Margie, we're glad everything was completed quickly and to your satisfaction! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
KEARNEY, MO
Rodger B|2021 Buick Enclave
Confirmed Service Customer
7/17/2025
Great experience. No issues.
7/18/2025
We appreciate your positive review about your recent experience with us! Please don't hesitate to reach out if there's anything additional we can do for you.
LIBERTY, MO
Kenneth S|2017 Chevrolet Cruze
Confirmed Service Customer
7/17/2025
takes a long time for a minor job. Rotate tires
7/18/2025
Thank you for taking the time to leave us feedback about your experience with us. Please reach out to us at (816) 781-3500 so we may identify ways to improve your experience.
LIBERTY, MO
Barry K|2018 Chevrolet 1500 Silverado
Confirmed Service Customer
7/17/2025
We have taken our truck to heartland for service since we bought it. The AC went out and it took them almost 3 weeks to get figure out what was wrong and get it taken care of. Everyone we worked with was very nice and professional. Our extended warranty had expired in January so nothing was covered. We were frustrated with it all but they worked with us any way they could with the utmost professionalism! We will continue doing business at heartland!
7/20/2025
Barry, it's our commitment to ensure quality customer care by providing comfortable and relaxing facilities as well as friendly and professional service to our guests. Please come see us for any future needs.
KANSAS CITY, MO
Chad E|2019 Chevrolet Traverse
Confirmed Service Customer
7/18/2025
We brought my car in because both headlights were not working. They called and said one was and to replace the broken one so we did. For $1000. Then literally the next night the other headlight didn’t work. When I called they said to bring it back and spend another $800. I feel like this should have been fixed when there and I shouldn’t be responsible to pay twice because one was “working” when clearly it didn’t continue to work.
7/21/2025
Chad, thank you for taking the time to leave us feedback about your experience with us. We'd like the opportunity to turn your experience around. Please reach out to us at (816) 781-3500 at your earliest convenience to discuss how we can turn this experience into a positive one.
KANSAS CITY, MO
John D|2025 Chevrolet Trax
Confirmed Service Customer
6/17/2025
It went smooth they got me in and out in a reasonable time
6/18/2025
John, we're glad everything was completed quickly and to your satisfaction! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
GLADSTONE, MO
Thomas G|2019 Chevrolet Impala
Confirmed Service Customer
6/22/2025
The dealership was very helpful. They provided options for new tires while I was getting an oil change.
6/23/2025
We are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
KANSAS CITY, MO
Lesa N|2025 Chevrolet Trailblazer
Confirmed Service Customer
6/30/2025
The service team was fine and greeted promptly. The wifi for customers was not working so that was a big concern for me as I am single and just planned to work for the service center till my car was done.
7/2/2025
Lesa, we are very happy to have provided you with such a positive experience! We look forward to your next visit! Take care!
LIBERTY, MO
Jeffrey C|2025 Chevrolet Silverado 1500
Confirmed Service Customer
7/10/2025
Great people and service
7/12/2025
Jeffrey, we appreciate your positive review about your recent experience with us! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
BELTON, MO
Dennis G|2025 Chevrolet Trax
Confirmed Sales Customer
7/11/2025
Friendly Service , straightforward and honest pricing!
MELVIN LAWSON
7/14/2025
Dennis, thank you so much for your positive comments about Heartland Chevrolet! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
KANSAS CITY, MO
Frankie L|2020 Chevrolet 1500 Silverado
Confirmed Service Customer
7/16/2025
Shout out to Jerry for getting me right in for regularly scheduled maintenance and out quickly - without any issues, as it should be.
7/17/2025
Frankie, we are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit!
KINGSTON, MO
Corey J|2021 GMC Terrain
Confirmed Service Customer
7/18/2025
Na
7/21/2025
Corey, we really appreciate your positive review! If you have any further questions, please give us a call. We're always happy to help!
RICHMOND, MO
Jeffrey C|2025 Chevrolet Silverado 1500
Confirmed Service Customer
7/23/2025
Service was performed quickly and correctly
7/24/2025
We're glad everything was completed quickly and to your satisfaction! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
BELTON, MO
Gary S|2020 Chevrolet 2500HD Silverado
Confirmed Service Customer
7/29/2025
Quick service
7/30/2025
Gary, we're glad everything was completed quickly and to your satisfaction! We hope to be of service to you again in the future. Best wishes, Heartland Chevrolet
GLADSTONE, MO
Monteshia G|2017 Chevrolet Malibu
Confirmed Service Customer
7/21/2025
As always staff were friendly, attentive, and informative.
7/22/2025
Monteshia, we are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit!
KANSAS CITY, MO
Daniel W|2019 Chevrolet 1500 Silverado
Confirmed Service Customer
7/31/2025
On time, courteous and price as promised.
8/3/2025
Daniel, we appreciate you taking the time to leave us this feedback. If you have any further questions, please give us a call. We're always happy to help!
KANSAS CITY, MO
Paul C|2024 Chevrolet Silverado 1500
Confirmed Service Customer
8/5/2025
Jeff was helpful and quick
8/6/2025
Paul, It is great to hear everything was done quickly and to your satisfaction! We hope to see you soon!
KEARNEY, MO
Melissa F|2020 Chevrolet Equinox
Confirmed Service Customer
8/5/2025
Everything was great. I love the video that they send, showing them actually checking on everything!
8/6/2025
Melissa, we appreciate your positive review about your recent experience with us! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
KANSAS CITY, MO
Tomdebra U|2024 Chevrolet Tahoe
Confirmed Service Customer
8/8/2025
I scheduled a service on my Tahoe. The oil change and tire rotation was going to take an hour. I decided to wait. The service was done in less than an hour. The service representative came and checked me out. Nice waiting area.
8/11/2025
Tomdebra, It is great to hear everything was done quickly and to your satisfaction! Thank you again for choosing Heartland Chevrolet - Service and we hope to see you again.
KANSAS CITY, MO
Clark K|2021 Chevrolet 1500 Silverado
Confirmed Service Customer
8/9/2025
very friendly service staff
8/11/2025
Clark, we're happy to hear you had such a positive experience with our team! If you have any further questions, please give us a call. We're always happy to help!
LIBERTY, MO
Jaret T|2023 GMC Yukon
Confirmed Service Customer
8/9/2025
Great communication and my Yukon is running strong!
8/11/2025
Jaret, we appreciate your positive review about your recent experience with us! Please don't hesitate to reach out if there's anything additional we can do for you.
KANSAS CITY, MO
Anna W|2020 Chevrolet Trax
Confirmed Service Customer
8/9/2025
Made an appointment and took 5+ days to get back to us about why car was messed up.
8/12/2025
Anna, we appreciate you taking the time to leave us this feedback. We would like the opportunity to find out how we can better assist you in the future. If you are willing, please contact us (816) 781-3500.
KEARNEY, MO
Clancy P|2024 Chevrolet Silverado 1500
Confirmed Service Customer
8/14/2025
Great experience.
8/17/2025
Thanks! We always want to hear back from our clients and we're glad you had such a positive experience with us! We sincerely value your business and look forward to your next visit!
KANSAS CITY, MO
Constance B|2013 Chevrolet Tahoe
Confirmed Service Customer
8/15/2025
Always do a good test on everything
8/17/2025
We are very happy we could provide you with a positive experience! We hope to be of service to you again in the future. Best wishes, Heartland Chevrolet
LIBERTY, MO
Judith H|2014 Buick LaCrosse
Confirmed Service Customer
8/21/2025
I did not have an appointment, but the service personnel were friendly and fast. Vehicle was serviced faster than expected.
8/24/2025
Judith, we're glad everything was completed quickly and to your satisfaction! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
LIBERTY, MO
Kristin S|2019 Chevrolet Traverse
Confirmed Service Customer
8/26/2025
Always very friendly and fast
8/27/2025
Kristin, it is great to hear everything was done quickly and to your satisfaction! We look forward to your next visit! Take care!
CAMERON, MO
Mark H|2026 Chevrolet Trailblazer
Confirmed Sales Customer
8/26/2025
All questions were answered and felt like they cared about my visit
BRENT DEAL
8/27/2025
Mark, your satisfaction is important to us, so we want to sincerely thank you for choosing Heartland Chevrolet and we hope to see you again soon!
KANSAS CITY, MO
James H|2021 Chevrolet 1500 Silverado
Confirmed Service Customer
8/29/2025
Heartland Chevrolet team and our salesman Brent Deal were great to work with. This our 4th vehicle purchase at Heartland Chevrolet since 2017. Keep up the awesome work!
9/1/2025
James, thanks for highlighting some of our staff who helped make this such a great experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
LIBERTY, MO
Archie B|2011 Chevrolet Equinox
Confirmed Service Customer
9/9/2025
My first encounter with the dealership was bringing my car in for service. I knew I needed tires, and I also asked if they could take a look at my rear brakes. The recommendation was to resurface the rotors, and since it was also time for an oil change, I added that too. Altogether, I spent about $1,600 to prepare my car for the winter. About a week later, I noticed my rear brakes grinding whenever I came to a stop. I scheduled a follow-up appointment, and Jeff, my service advisor, personally drove my car and discussed it with a mechanic. They determined that the resurfaced rotors were too far gone and needed to be replaced. I understood the issue and agreed. Jeff quoted me a fair price and scheduled the work for a Saturday morning at 8:00 AM. I even asked him if he was sure about scheduling a brake job on a Saturday, and he assured me it was ok. On Saturday, I checked in with Eric, who seemed reluctant to proceed with the job, giving me multiple excuses, from being short-staffed to having a full schedule. I told him I was fine rescheduling, and we set a new appointment for the following Friday at 1:00 PM. At that appointment, since Jeff was out on paternity leave, I worked with Eric again. After about 2.5 hours, the work was completed. However, when it came time to pay, I was surprised to see a charge of $370.60—far higher than what Jeff and I had discussed. When I pointed this out and explained that Jeff had quoted me $82.17 per rotor (given that the original resurfacing should never have been done in the first place), Eric went back, checked the notes, and corrected the bill to the proper amount. In the end, the job got done, but the experience left me disappointed. At a dealership, I expect professionalism, consistency, and commitment. Instead, I felt like I was dealing with the kind of back-and-forth I’d expect from a less reputable shop—not a place that’s supposed to represent experience and reliability.
9/10/2025
Archie, thank you for taking the time to leave us feedback about your experience with us. We would like the opportunity to address your concerns. Please reach out to us directly at (816) 781-3500 when you have a chance. Thank you, and we look forward to hearing from you.
KANSAS CITY, MO
John G|2025 Chevrolet Silverado 1500
Confirmed Sales Customer
7/29/2025
Great place to a New vehicle very pleased .John Brown is the best.
JOHN BROWN
7/30/2025
John, our entire team works hard to work with your budget and get you the best deal. We're always here with the same great service whenever you need service or another vehicle!
LIBERTY, MO
Lonnie M|2025 Chevrolet Trax
Confirmed Service Customer
7/31/2025
Excellent service and clean
8/3/2025
Lonnie, we are very happy to have provided you with such a positive experience! If you have any further questions, please give us a call. We're always happy to help!
LAMONI, IA
Jim H|2016 Buick Encore
Confirmed Service Customer
8/9/2025
I took my car to Heartland to be diagnosed with an engine overheating problem. The Heartland diagnosis was either a blown head gasket ($5k to fix) or a cracked head gasket ($12k to fix). I declined repairs and took it to another repair shop for a second opinion. The final diagnosis was a faulty thermostat, which was repaired for less than $700, and the car is working fine. I paid $150 for a bogus diagnosis. I’m glad I got a second opinion and would appreciate a refund of the Heartland Chevrolet diagnosis.
8/12/2025
Jim, thank you for taking the time to leave us your feedback. We'd like the opportunity to turn your experience around. Please reach out to us at (816) 781-3500 at your earliest convenience to discuss how we can turn this experience into a positive one.
LIBERTY, MO
Karen H|2022 Chevrolet Equinox
Confirmed Service Customer
8/11/2025
Good. Nice folks.
8/13/2025
Karen, we appreciate you taking the time to leave us this feedback. If you have any further questions, please give us a call. We're always happy to help!
PLEASENT VALLEY, MO
Joel L|2014 Chevrolet 1500 Silverado
Confirmed Service Customer
8/19/2025
The experience was easy and fantastic overall. The staff were incredibly friendly and helpful through every step of the car purchasing process. Charlie Trumps, our salesman, was incredibly patient and knowledgeable. Wentric Williams accompanied us on several test drives and was great to work with. Brian Knight, "BK", the general manager was welcoming and friendly as we navigated our selection and purchase.
8/20/2025
Joel, thank you for your kind review; we are happy to pass along your comments to the team here at Heartland Chevrolet! Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!
KANSAS CITY, MO
Karilyn M|2024 Chevrolet Colorado
Confirmed Service Customer
8/19/2025
Heartland has always treated me like family. I have never been disappointed with the service that I have received. This not only includes the service department but also the sales department which are awesome and up front and honest.
8/20/2025
Karilyn, thank you so much for your positive comments about Heartland Chevrolet! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
PARKVILLE, MO
David H|2015 GMC 1500 Sierra
Confirmed Service Customer
9/12/2025
Told needed new front brake pads and they were just replaced,2 months ago and were fine,quoted outrageous price also
9/15/2025
David, we regret to hear that your experience with us was not a more positive one. We would like the opportunity to address your concerns. Please reach out to us directly at (816) 781-3500 when you have a chance. Thank you, and we look forward to hearing from you.
EXCELSIOR SPRINGS, MO
Mercedes J|2026 Chevrolet Traverse
Confirmed Sales Customer
9/12/2025
I went on a test drive with Brent and he showed me some great features to the vehicle. I had recently went to another dealership where they let you take the vehicle out by yourself and I didn’t get to learn as much, so I enjoyed him being with me to show me things! A couple days later we had a scheduled meeting with Brent on his day off to buy the vehicle, but I ended up having an emergency and was admitted to the hospital an hour before we were supposed to meet with him. We called to let him know and he was understanding. We weren’t sure when we’d be able to come sign paperwork. After a 24 hour stay at the hospital I was discharged and my first stop was to go get my new vehicle. Brent had the paperwork and car ready to go so I was able to get in and out in a timely fashion. I appreciated it since I was ready to go home at that point.
BRENT DEAL
9/15/2025
We're happy you found our staff to be so supportive during your experience here at Heartland Chevrolet. If you're ever in need of more help, please let us know!
EXCELSIOR SPRINGS, MO
David R|2016 GMC Acadia
Confirmed Service Customer
9/16/2025
This was my last oil change for the maintenance package that I purchased. It seemed like it was a bummer visit for the service advisor. He looked about the vehicle, but didn't offer to sell me wiper blades (which I needed). All of the other oil changes included a mechanic taking video underneath the vehicle to show what needed attention and what was in good shape. This visit there was no other information provided. Seems it was just change the oil and get Dave out of here.
9/17/2025
David, thank you for taking the time to leave us feedback about your experience with us. Our manager would really like to speak with you more regarding this matter. Please reach out to us at (816) 781-3500. We look forward to hearing from you.
KANSAS CITY, MO
Lorrie C|2025 Chevrolet Trailblazer
Confirmed Service Customer
9/17/2025
I understand that service is supposed to upsell you whenever you bring your vehicle in, however it would be nice (considering I paid outright for a $30k vehicle) to be able to get good service without the upsell AND have the information on the service invoice entered correctly. The mileage the tech inputted was 36600 and at the time my vehicle had 9850 or thereabouts. Literally this morning it rolled to 10004. This makes me question if other things were done incorrectly. Your sales dept. was wonderful when I purchased the vehicle. Your service dept. has not impressed me to date. The very first time I brought my vehicle in for an oil change it left with a screw in the tire. A brand new screw! I stopped less than 8 miles away after accepting the vehicle (looking for a tire) and it was already dirty and looked road worn which is why I know the screw came from within your service dept. I had to purchase a new tire, from you (to match the other tread, etc) and bring it back AGAIN to be installed. I'm hoping that this is not the norm. I'm a patient individual and willing to consider exceptions, but this is getting to be a bit much.
9/18/2025
Lorrie, we regret to hear that you are displeased with your recent experience with us. We would like an opportunity to make this up to you. If you are willing, please reach out to us at (816) 781-3500 so we can work towards a resolution.
KANSAS CITY, MO
Jerry L|2025 Chevrolet Silverado 1500
Confirmed Service Customer
9/24/2025
Great
9/25/2025
Jerry, we are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
INDEPENDENCE, MO
Yvonne V|2025 Chevrolet Trax
Confirmed Sales Customer
10/8/2025
Brent was professional and took very care care.
BRENT DEAL
10/10/2025
We are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
KANSAS CITY, MO
Kay C|2025 Chevrolet Blazer
Confirmed Service Customer
10/8/2025
My first time using the service department. Everyone was helpful - from the time I made the appointment thru check in with the service writer - all were helpful. I was treated professionally. I just purchased my car in March. I look forward to working with Heartland Chevrolet in the future.
10/11/2025
Kay, we're happy to hear you had such a positive experience with our team! Feel free to reach out to us if you need anything. Have a wonderful day.
KANSAS CITY, MO
Michele P|2021 Chevrolet Malibu
Confirmed Service Customer
10/10/2025
I got the tires rotated. They ransacked the entire car trying to find the socket to unlock the tires. All they had to do was ask.
10/10/2025
Michele, We will have a conversation with the staff regarding your visit. We appreciate your loyalty and apologize for your experience. Thank you for taking the time to bring this to our attention. Garrick Rochon Fixed Operations Director
POLO, MO
Paul S|2017 Chevrolet Camaro
Confirmed Service Customer
10/10/2025
Brought my car in for scheduled maintenance. They took my car before the appointment and completed service quickly while I waited.
10/12/2025
Paul, we are very happy to have provided you with such a positive experience! We look forward to your next visit! Take care!
KANSAS CITY, MO
Frankie L|2020 Chevrolet 1500 Silverado
Confirmed Service Customer
10/23/2025
Routine service - as it should be, expeditiously handled. Christian was extra helpful with my post service questions and followed up with me on tires as promised. I missed not having the service tech walk Thru video as the system was down but those are very helpful. All in all, great job, which is why I keep returning for the past 5 plus years.
10/26/2025
Frankie, we are very happy to have provided you with such a positive experience! Thank you for choosing Heartland Chevrolet and we hope to see you again.
KINGSTON, MO
Alyssa D|2022 Chevrolet Trailblazer
Confirmed Service Customer
10/23/2025
Staff was friendly and waiting area was nice.
10/26/2025
Alyssa, we appreciate you taking the time to leave us this feedback. Feel free to reach out to us if you need anything. Have a wonderful day.
KANSAS CITY, MO
Sherri H|2020 Chevrolet Blazer
Confirmed Service Customer
10/26/2025
The windshield wiper fluid was not refilled and I am now wondering if any of the other fluids were checked and refilled?
10/27/2025
Sherri, we appreciate you taking the time to leave us this feedback. We would like the opportunity to find out how we can better assist you in the future. If you are willing, please contact us (816) 781-3500.
HOLT, MO
Frances H|2026 Chevrolet Equinox
Confirmed Sales Customer
9/22/2025
Great people and an easy time buying the car.
MELVIN LAWSON
9/23/2025
Frances, we appreciate your positive review about your recent experience with us! If you have any further questions, please give us a call. We're always happy to help!
BELTON, MO
Michele H|2025 Chevrolet Trax
Confirmed Sales Customer
10/5/2025
I liked the salesman way of interacting with the customer
MELVIN LAWSON
10/7/2025
Michele, thanks for highlighting some of our staff who helped make this such a great experience! If you have any further questions, please give us a call. We're always happy to help!
KANSAS CITY, MO
Stephen V|2025 Chevrolet Tahoe
Confirmed Sales Customer
10/9/2025
Good
SALVATORE ARTESE
10/11/2025
Stephen, we are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit!
ODESSA, MO
Ben M|2012 Chevrolet Camaro
Confirmed Service Customer
10/9/2025
Waited for you to put on license plate holder. They did a good job.
10/12/2025
Ben, we really appreciate your feedback! If you have any further questions, please give us a call. We're always happy to help!
KANSAS CITY, MO
Kcs K|2021 Chevrolet 1500 Silverado
Confirmed Service Customer
10/19/2025
On time. Did all necessary tasks. Polite and complete
10/20/2025
We appreciate your positive review about your recent experience with us! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
KANSAS CITY, MO
Steve M|2025 Chevrolet Equinox
Confirmed Service Customer
10/19/2025
We were told 30 minutes for our inspection and waited an hour and 30 minutes
10/20/2025
Steve, thank you for taking the time to leave us your feedback. We would like an opportunity to make this up to you. If you are willing, please reach out to us at (816) 781-3500 so we can work towards a resolution.
KANSAS CITY, MO
Chad L|2023 GMC Yukon XL 1500
Confirmed Service Customer
11/5/2025
Jeff was very kind. Turnaround time was very reasonable.
11/6/2025
Chad, we really appreciate your positive review! We are always more than happy to assist you if anything else comes up. Take care!
BIRMINGHAM, MO
Patrick L|2024 Chevrolet Traverse
Confirmed Service Customer
11/10/2025
Oil change was fine. Had been in for a previous issue with my turning signal not working. Was told a part had been ordered at the time. 4 months later I hadn’t received a call or when I did call got put on hold till it eventually went to voicemail. Left multiple voicemails and never heard back. I was informed at the end of this appointment that the part had been in for some time. No apology and was told it wasn’t a priority that day so I would have to return another day. Not my first negative interaction with this dealership or their service department. I would not recommend them to anyone nor will I be returning.
11/18/2025
Patrick, thank you for taking the time to leave us feedback about your experience with us. Our manager would really like to speak with you more regarding this matter. Please reach out to us at (816) 781-3500. We look forward to hearing from you.
KANSAS CITY, MO
Timothy J|2023 Chevrolet Traverse
Confirmed Service Customer
10/30/2025
I had the same service completed in October as I did in March, except for one thing. In October the cabin air filter was replaced. The March service cost $78.82 & the October service cost $253.70. In March I redeemed a mailed service coupon. I like to have my vehicle serviced where it was purchased, but not with this diffence in cost. Timothy Job KC, MO
11/2/2025
Timothy, thank you for your feedback. We absolutely strive to provide our customers with an efficient and professional service experience, so we are disappointed to hear that yours was not up to par. Please contact us at (816) 781-3500 to discuss your concerns, as your satisfaction is of utmost importance to us.
KANSAS CITY, MO
Laura P|2012 GMC Terrain
Confirmed Service Customer
10/31/2025
The damage repaired was done perfectly. My only complaint is that it took two weeks.
10/31/2025
Laura, we appreciate you taking the time to leave us this feedback. If you have any further questions, please give us a call. We're always happy to help!
LIBERTY, MO
David S|2020 Chevrolet Equinox
Confirmed Service Customer
11/3/2025
The people in the service were very curtious and the work was done in a timely fashion.
11/4/2025
David, your satisfaction is important to us, so we want to sincerely thank you for choosing Heartland Chevrolet - Service and we hope to see you again soon!
LIBERTY, MO
Robert C|2023 Chevrolet Traverse
Confirmed Service Customer
11/13/2025
Everything done on schedule.
11/14/2025
Robert, it is great to hear everything was done quickly and to your satisfaction! Thank you again for choosing Heartland Chevrolet - Service and we hope to see you again.
LIBERTY, MO
Michael M|2026 Chevrolet Silverado 1500
Confirmed Sales Customer
11/19/2025
Selection and price were good. Sales and customer experience were fair at best.
SALVATORE ARTESE
11/22/2025
Michael, it sounds like you had a pleasant experience with us! Your low star-rating has us concerned that there was something more we could have done to make your experience better. If this was the case, please reach out to us at (816) 781-3500 at your earliest convenience so we can understand how we can better serve you moving forward. We sincerely value your business and hope to be of service to you again in the future. Take care!
RAYMORE, MO
Jennice B|2025 Chevrolet Tahoe
Confirmed Service Customer
11/23/2025
Great service and it was very quick
11/24/2025
Your wonderful feedback and rating mean a lot to us. We hope to see you soon!
TONGANOXIE, KS
Mike K|2023 Chevrolet Camaro
Confirmed Service Customer
11/24/2025
This dealership has the best customer service. The staff is very knowledgeable.
11/26/2025
Mike, we're delighted to have provided you with such a positive experience! Please don't hesitate to reach out if there's anything additional we can do for you.
LEES SUMMIT, MO
Tomdebra U|2024 Chevrolet Tahoe
Confirmed Service Customer
11/25/2025
The oil change and tire rotation was the service provided. I appreciated the video of the under carriage and suspension parts.
11/26/2025
We are very happy to have provided you with such a positive experience! We are always more than happy to assist you if anything else comes up. Take care!
KANSAS CITY, MO
Ashley R|2018 GMC Acadia
Confirmed Service Customer
11/10/2025
I guess the only thing I can say is that it would be nice to know what other services are recommended before I come in. I always feel caught off guard to come in for 1 thing and then have other things recommended. I like to research and really drill down on what I’m being told and see what exactly needs to be done. I just like to know ahead of time rather than have things thrown at me day of.
11/11/2025
We appreciate you taking the time to leave us this feedback. If you have any further questions, please give us a call. We're always happy to help!
KANSAS CITY, MO
Bailey M|2017 Chevrolet Cruze
Confirmed Service Customer
11/19/2025
Everyone was extremely kind and knowledgeable!
11/21/2025
Bailey, we're glad to hear you found our staff was so knowledgeable and helpful! Thank you again for choosing Heartland Chevrolet - Service and we hope to see you again.
KANSAS CITY, MO
Dennis G|2025 Chevrolet Trax
Confirmed Service Customer
11/27/2025
Fast and friendly service!
11/27/2025
Dennis, we're glad everything was completed quickly and to your satisfaction! Thank you, and have a fantastic day!
KANSAS CITY, MO
Sandra R|2011 GMC Acadia
Confirmed Service Customer
12/3/2025
Very nice experience. Very quick and personal service
12/3/2025
Sandra, we're glad everything was completed quickly and to your satisfaction! We hope to see you soon!
LIBERTY, MO
Gayla K|2024 Chevrolet Trailblazer
Confirmed Service Customer
12/3/2025
Chris Nunez was amazing! Met all my customer service needs. Communicated well and promptly.
12/3/2025
Thanks for highlighting some of our staff who helped make this such a great experience! We look forward to your next visit! Take care!
KEARNEY, MO
Samuel B|2025 Chevrolet Trax
Confirmed Sales Customer
12/4/2025
Really liked the sales report, Mr. DEAL, eho was so helpful. Appreciated them working around our being sick during this time.
BRENT DEAL
12/6/2025
Samuel, we appreciate your positive review about your recent experience with us! If you have any further questions, please give us a call. We're always happy to help!
LIBERTY, MO
Katherine R|2024 Chevrolet Equinox
Confirmed Service Customer
12/7/2025
Staff was friendly and helpful. I was in and out fairly quickly.
12/8/2025
Katherine, we're glad to hear you found our staff was so friendly and helpful! We are always more than happy to assist you if anything else comes up. Take care!
RICHMOND, MO
Larry O|2020 GMC 1500 Sierra
Confirmed Service Customer
12/17/2025
Quick and easy
12/18/2025
Larry, we appreciate you taking the time to leave us this feedback. If you have any further questions, please give us a call. We're always happy to help!
KANSAS CITY, MO
Joseph J|2017 Chevrolet Colorado
Confirmed Service Customer
12/19/2025
Jeffrey restored my faith in Heartland and provided excellent customer service.
12/21/2025
Joseph, we're happy to hear you had such a positive experience with Jeffrey! Feel free to reach out to us if you need anything. Have a wonderful day.
KANSAS CITY, MO
Finis D|2024 Chevrolet Suburban 1500
Confirmed Service Customer
11/27/2025
Timely and efficient
11/28/2025
We appreciate your positive review about your recent experience with us! We look forward to your next visit! Take care!
KANSAS CITY, MO
Kristin S|2019 Chevrolet Traverse
Confirmed Service Customer
12/9/2025
Always fast friendly and efficient.
12/9/2025
Kristin, we appreciate you taking the time to leave us this feedback. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
CAMERON, MO
Jaret T|2023 GMC Yukon
Confirmed Service Customer
12/11/2025
Very helpful and courteous staff my car always gets great care and maintenance.
12/14/2025
Jaret, we are very happy to have provided you with such a positive experience! If you have any further questions, please give us a call. We're always happy to help! Take care!
KANSAS CITY, MO
Danny S|2025 Chevrolet Silverado 3500 HD
Confirmed Service Customer
12/17/2025
I wasn't expecting it to take two hours for an oil change and tire rotation when I had an appointment
12/18/2025
Thank you for taking the time to leave us feedback about your experience with us. Please reach out to us at (816) 781-3500 so we may identify ways to improve your experience.
PLEASANT HILL, MO
Judith H|2020 Chevrolet Equinox
Confirmed Service Customer
12/18/2025
While the cost was high the work was efficient and completed in a timely manner
12/19/2025
Judith, we are very happy to have provided you with such a positive experience! We are always more than happy to assist you if anything else comes up. Take care!
KANSAS CITY, MO
Jerry L|2025 Chevrolet Silverado 1500
Confirmed Service Customer
12/18/2025
Everything great
12/19/2025
Jerry, we are very happy to have provided you with such a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!
INDEPENDENCE, MO
Terry B|2025 Chevrolet Equinox
Confirmed Service Customer
12/19/2025
My wife took her Equinox in to get the oil changed at 11 A.M. at 12:30 they told her there was a problem, the guy changing the oil pull a wire out do they had to fix it. A little after 3 they told my wife it was fixed and good to go. She left and when she was on Rt 35 saw that he check engine light was on. So she ended up taking it back and she found they actually pulled the wire apart and had to splice it and that's why the engine light was on. Fast forward I called the next day and got lied to about what the told my wife, they said they explained everything to her before she left which they didn't they told her everything was good to go and now I can't get the service manager to call me back.
12/21/2025
Terry, Thank you for leaving this review. Our Service Manager will be in touch with you regarding this matter, so we can work towards a resolution. We appreciate you and your wife visting us for service on your 2025 Equinox. Respectfully, Garrick Rochon Fixed Operations Director
HOLT, MO
Jeffrey R|2026 Chevrolet Equinox
Confirmed Service Customer
12/22/2025
In and out in less than an hour, great staff, friendly
12/23/2025
Thanks for highlighting some of our staff who helped make this such a great experience! If you have any further questions, please give us a call. We're always happy to help!
LIBERTY, MO
Gregory M|2026 Chevrolet Trax
Confirmed Service Customer
12/22/2025
Always do a great job!
12/22/2025
Thanks! We always want to hear back from our clients and we're glad you had such a positive experience with us! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
GRAIN VALLEY, MO
Pearl P|2025 Chevrolet Trax
Confirmed Service Customer
12/23/2025
Jeff took care of our vehicle and did it’s routine service as expected.
12/24/2025
Pearl, we're happy you found our staff to be so supportive during your experience here at Heartland Chevrolet. We hope to see you soon!
BLUE SPRINGS, MO
Samuel G|2026 Chevrolet Colorado
Confirmed Sales Customer
12/24/2025
Easy to deal with no issues at all
JEREMIAH CLARK
12/24/2025
Samuel, thank you for your kind words and this wonderful review! Please let us know if there is anything else we can do for you; we are more than happy to help!
LATHROP, MO
Brad H|2022 Chevrolet Equinox
Confirmed Service Customer
12/31/2025
It went good
1/1/2026
Brad, we really appreciate your positive review! Please don't hesitate to reach out to us if there's anything more we can do!
INDEPENDENCE, MO
Whitney K|2022 Chevrolet Tahoe
Confirmed Service Customer
12/31/2025
Timely, very professional and knowledgeable and worked well with insurance company
12/31/2025
It is great to hear everything was done quickly and to your satisfaction! If you have any further questions, please give us a call. We're always happy to help!
OVERLAND PARK, KS
David B|2013 Chevrolet 1500 Silverado
Confirmed Service Customer
1/1/2026
I don’t think it really takes an hour and a half to change oil
1/2/2026
David, thank you for your feedback. We absolutely strive to provide our customers with an efficient and professional service experience, so we are disappointed to hear that yours was not up to par. Please contact us at (816) 781-3500 to discuss your concerns, as your satisfaction is of utmost importance to us.
KANSAS CITY, MO
Tim L|2023 Chevrolet Bolt EUV
Confirmed Service Customer
1/1/2026
I was treated well and the service was completed quickly but the tires were not set at the correct pressure. They were set at 35 psi instead of the recommended 38.
1/2/2026
Thank you for taking the time to leave us your feedback. We would like the opportunity to address your concerns. Please reach out to us directly at (816) 781-3500 when you have a chance. Thank you, and we look forward to hearing from you.
OLATHE, KS
Roger B|2023 Chevrolet Traverse
Confirmed Service Customer
1/6/2026
Christian was extremely helpful
1/6/2026
Roger, thank you for your kind review; we are happy to pass along your comments to the team here at Heartland Chevrolet! We sincerely value your business and look forward to your next visit!
LIBERTY, MO
Ken E|2016 Chevrolet 1500 Silverado
Confirmed Service Customer
1/14/2026
Cory and Eric in the service department are the best! … they always go out of their way to make sure I’m taken care of!… thanks guys !
1/14/2026
Ken, we appreciate you taking the time to leave us this feedback. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
EXCELSIOR SPRINGS, MO
Mark F|2021 Chevrolet 1500 Silverado
Confirmed Service Customer
1/19/2026
X
1/19/2026
Mark, thank you for the wonderful star rating! If there is anything else that we may do for you, please do not hesitate to reach out!
KANSAS CITY, MO
Adam B|2026 Chevrolet Silverado 2500 HD
Confirmed Sales Customer
1/19/2026
It was a great experience, everyone there was polite and friendly. From the salesmen, to the financial side, all of my questions were answered, and they were great to work with.
BRENT DEAL
1/19/2026
Thanks! We always want to hear back from our clients and we're glad you had such a positive experience with us! We sincerely value your business and look forward to your next visit!
INDEPENDENCE, MO
Jay N|2022 GMC 2500HD Sierra
Confirmed Service Customer
12/26/2025
Everything went great.
12/26/2025
We are very happy to have provided you with such a positive experience! We look forward to your next visit! Take care!
KANSAS CITY, MO
Chris P|2021 Chevrolet 1500 Silverado
Confirmed Service Customer
12/31/2025
Good. Just not a fan of 50 dollar oversized tires rotating
1/1/2026
Chris, we appreciate you taking the time to leave us this feedback. Please don't hesitate to reach out to us if there's anything more we can do!
KEARNEY, MO
Mark L|2019 Chevrolet 1500 Silverado
Confirmed Service Customer
1/5/2026
Excellent service!
1/6/2026
Mark, we really appreciate your positive review! Please let us know if there is anything else we can do for you; we are more than happy to help!
KANSAS CITY, MO
Debbie W|2024 Chevrolet Equinox
Confirmed Service Customer
1/8/2026
Courteous, knowledgeable, and helpful, wait time was good..
1/9/2026
Debbie, we are very happy to have provided you with such a positive experience! Feel free to reach out to us if you need anything. Have a wonderful day.
SMITHVILLE, MO
Anthony F|2023 Chevrolet Corvette Stingray
Confirmed Service Customer
1/14/2026
Great service
1/15/2026
Anthony, we are very happy to have provided you with such a positive experience! We are always more than happy to assist you if anything else comes up. Take care!
LIBERTY, MO
Teri W|2026 Chevrolet Trax
Confirmed Sales Customer
1/16/2026
Jake was great! Appreciate all he helped us with on our purchase
JEREMIAH CLARK
1/16/2026
Teri, we're happy you found our staff to be so supportive during your experience here at Heartland Chevrolet. Feel free to reach out to us if you need anything. Have a wonderful day.
KANSAS CITY, MO